Diversity, Equity, and Inclusion in Action: Creating Customer Journeys to Generate Equitable Communities—How to Use Asset Framing to Design Experiences for Social Impact
Librarians have an opportunity to model best practices in equitable customer experience with every touchpoint. Defining communities in general terms such as “at risk” often perpetuates systematic racism and biases that we are working to break down. A vanguard of leaders is reframing the language and approach, by defining people by their aspirations and contributions before noting their challenges. This approach, called “Asset Framing” makes it much clearer to understand the systemic causes behind their struggles. In this workshop, participants create customer journeys using the Asset Framing “Framework” to learn how to apply these principles in their daily work.
Measuring the Library’s Impact on Your Community’s Social Infrastructure
コミュニティの社会的インフラとしての図書館のインパクトを測定する
In the book, Palaces for the People, Erik Klinenberg makes the case that a better future for our society can be built around the concept of social infrastructure. Over the past decade, a growing body of evidence is being generated in community development proving the impact of our work. In this workshop participants will learn how economists, psychologists, UN policymakers, academics, and urban planners are incorporating outcome measurements to quantify health and well-being factors including “quantifying happiness.” Participants will analyze current library programs and learn to apply outcome measurement techniques in their daily work.
エリック・クリネンバーグの著書『Palaces for the People』では、社会のインフラの概念を中心として私たちの社会のより良い未来が築かれていくと主張されています。過去10年間、コミュニティ開発において私たちの仕事のインパクトを証明する証拠を求められることが増え続けています。このワークショップでは、経済学者、心理学者、国連の政策立案者、学者、都市計画者がどのようにアウトカム測定を取り入れて、健康や幸福等「幸福の定量化」を定量化するかを学びます。参加者は、現在の図書館プログラムを分析し、毎日の仕事に成果測定技術を適用することを学びます。